FAQ

Kingdom Pure currently services **Upstate New York** and surrounding areas. For estates or commercial properties outside this range, contact us directly — we may arrange extended service depending on the project scale.

We offer five tiers of service: Crown Refresh (standard upkeep), Royal Deep Clean (detailed home clean), Castle Move-In/Out (transition cleaning), Emerald Office Care (workplace maintenance), and King’s Restoration (extreme conditions & biohazard). Each package is customizable with add-ons.

Yes. Our teams arrive fully equipped with **eco-safe, high-end products** and professional tools: microfiber cloths, HEPA vacuums, and sanitizing agents. If you prefer we use specific products in your home, let us know when booking.

Absolutely. All cleaning products are **eco-friendly, non-toxic, and safe** around children, pets, and sensitive individuals. We prioritize your family’s well-being as much as cleanliness.

Our pricing is transparent and based on service tier, home size, and condition. Standard services like Crown Refresh start at $189, while our most comprehensive service, King’s Restoration, begins at $1,499 due to specialized labor and biohazard handling. You’ll always receive a clear estimate before booking.

Yes. Our King’s Restoration service covers extreme cases such as hoarding, rodent/mice droppings, mold remediation, and biohazard sanitation. We use **protective gear, strict safety protocols, and certified disposal methods** for peace of mind and compliance.

We offer a **100% Satisfaction Promise**. If any part of your clean doesn’t meet expectations, contact us within 24 hours and we will return promptly to make it right — no extra charge.

You can schedule online via our Book Now page or call Morgan at (315) 944-8048 or Thaqapa at (607) 882-4276. We also accept direct messages via the contact form on our Contact Page.

No. Many clients provide secure entry instructions, and our vetted team handles the rest. However, you’re welcome to be home if you prefer. Either way, you’ll return to a pristine space.

Most standard services can be booked within **48–72 hours**. Deep cleans and King’s Restoration services may require extra preparation. For urgent needs, call us directly — we do our best to accommodate last-minute requests.

We accept all major credit/debit cards, secure online payments through Shopify, and corporate invoicing for office contracts. Cash is accepted upon request, but digital payments are preferred for records and convenience.

Yes. We provide **weekly, bi-weekly, and monthly plans** for residential and office clients. Recurring bookings come with priority scheduling and loyalty perks. Perfect for maintaining a consistently royal-level clean.